Emotional intelligence is something that we believe every NHS leader needs to have. New research shows that this intelligence can be cultivated and grown ...and so we put forward 5 key ways to identify a colleague or co-worker who has emotional intelligence. When we can identify these traits in others... we can integrate these insights into our every day actions, transactions and leadership behaviours.
Why do we need emotional intelligence to lead in the NHS?
Some highly successful leaders within the NHS may not have achieved the highest grades in school … but they will have always understood what makes people tick and will have always known their own strengths and weaknesses. Many much brighter NHS leaders will not know how to get on with people....and this is where they will fail to achieve ultimate success and embed real and sustainable change.
Emotional intelligence is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
"emotional intelligence is the key to both personal and professional success"
How do we know when someone has emotional intelligence?
- They know their strengths and weaknesses and are willing to take every bit of criticism graciously in order to work on themselves.
- Whatever the situation, they leave others feeling optimistic and hopeful.
- They take a calm and considered approach to every situation rather than blowing up impulsively.
- They will always consider how others are feeling at any given time and will reflect upon how others may react to any new situation.
- They take responsibility for their mistakes and apologise
- When you as a leader can recognise these things in yourself, you will see yourself becoming a stronger and more effective team player. Your successes will thrive as you bring others around you up with you. These successes and behaviours are even more important within the NHS as challenging times persist.
We must all be kinder to each other. Our students are reflecting and developing as emotionally intelligent leaders every day...